Terms & Conditions

Tour Booking, Payment, Cancellation, Postponement, Refund & Child Policy

1. Introduction and Acceptance of Terms

These Terms & Conditions govern all tours and travel services provided or arranged by Adventure Planners Pakistan, including domestic and international tours, private tours, group departures, sightseeing, trekking, hiking, camping, adventure activities, transportation, accommodation, airport transfers, guide services, permits and other travel-related arrangements.

In these Terms & Conditions, “Adventure Planners Pakistan,” “we,” “us” and “our” refer to the company. “Client,” “traveller,” “guest” and “you” refer to the person making a booking and all travellers included in that booking.

By accepting a quotation, making a payment, confirming a reservation or participating in a tour, the client acknowledges that they have read and accepted the applicable Terms & Conditions.

The person making a booking on behalf of a group is responsible for communicating these terms to all participants.

These Terms & Conditions must be read together with the confirmed quotation, invoice, itinerary, payment schedule and any additional conditions applicable to a particular tour.

Where a tour-specific condition differs from this general policy, the specific condition will apply only where it has been clearly communicated and accepted in writing before the booking is confirmed. Applicable mandatory laws and consumer rights will prevail.

2. Booking and Reservation Policy

2.1 Booking Procedure

Bookings may be requested through the Adventure Planners Pakistan website, official email, telephone, WhatsApp or other officially designated communication channels.

To process a booking, we may require:

• Full names of all participants as shown on their passports or applicable identification documents.
• Contact details of the lead traveller.
• Nationality and passport details, where required.
• Preferred travel dates, destination and selected tour package.
• Number of adults and children, including children's ages.
• Accommodation and room-sharing preferences.
• Relevant dietary requirements, accessibility needs and activity-related information.
• Any additional information reasonably necessary to arrange the tour.

Clients are responsible for providing accurate and complete information. Additional costs arising from incorrect or incomplete information may be charged to the responsible client where permitted by law and supported by the circumstances.

2.2 Booking Confirmation

A booking will be considered confirmed when:

• The client has accepted the written quotation or tour proposal.
• The required advance payment has been received and verified.
• Adventure Planners Pakistan has issued written booking confirmation.

A quotation, inquiry or preliminary itinerary does not guarantee a reservation.

Hotels, vehicles, guides, domestic flights, permits and other services remain subject to availability until confirmed.

2.3 Group Tours and Private Tours

Private tours are arranged according to the agreed itinerary, group size, services and travel dates.

Group tours may have fixed departure dates, minimum participant requirements and specific payment or cancellation conditions. These will be communicated before confirmation.

If a minimum group size is not achieved, Adventure Planners Pakistan may offer an alternative departure, a revised itinerary, a mutually agreed price adjustment or cancellation under the applicable booking terms and law.

2.4 Special Services

Services such as airport transfers, domestic flights, accommodation upgrades, trekking arrangements, permits, guides, Letters of Invitation (LOIs), visa assistance, special transportation and customized excursions may be subject to separate conditions.

Any additional requirements, costs or restrictions will be communicated before the relevant service is confirmed.

3. Payment Policy

3.1 Advance Payment

A deposit of 30% of the total tour price is required to confirm a standard multi-day tour booking, unless a different payment arrangement is specified in the written quotation.

The advance payment enables Adventure Planners Pakistan to secure accommodation, transportation, guides, permits and other arrangements required for the tour.

Peak-season departures, expeditions, special events, festival packages, flight tickets and services involving substantial advance supplier commitments may require a different deposit or full prepayment. Any different requirement will be communicated before the booking is confirmed.

3.2 Remaining Balance

The remaining 70% of the total tour price must be paid at least 30 calendar days before the scheduled departure date.

The client is responsible for ensuring that the full payment reaches Adventure Planners Pakistan by the stated deadline.

Services requiring advance payment before this deadline, including certain flight tickets, special permits and non-refundable accommodation reservations, must be paid according to the deadlines stated in the quotation.

Failure to pay the balance on time may result in suspension or cancellation of the booking after appropriate notice, subject to the applicable booking terms and law.

3.3 Accepted Payment Methods

Depending on availability and the booking arrangements, payments may be made through:

• Bank transfer to an officially designated company account.
• Credit or debit card through an approved payment channel.
• Cash payment at an officially designated company office.
• Other payment methods expressly approved by Adventure Planners Pakistan.

Clients should obtain a receipt or written acknowledgement for every payment.

Payments made to unauthorized personal accounts or unofficial representatives may not be recognized as valid company payments.

3.4 Late or Outstanding Payments

If a client fails to pay an amount by the agreed deadline, Adventure Planners Pakistan may issue a payment reminder and, where appropriate, suspend arrangements or cancel affected services after reasonable notice.

Any resulting cancellation charges will be assessed under the applicable booking terms and actual supplier commitments. No undisclosed or arbitrary penalty will be imposed.

3.5 Currency of Payment

Adventure Planners Pakistan will ordinarily issue quotations in:

• USD (United States Dollars): For international travellers.
• PKR (Pakistani Rupees): For domestic Pakistani travellers.

The currency stated in the accepted quotation or invoice will be the reference currency for the booking.

Payment in another currency will be accepted only with prior written approval from Adventure Planners Pakistan. Where an alternative currency is accepted, the applicable exchange rate, payment amount and any relevant bank or conversion charges will be communicated before payment.

The client may not unilaterally change the agreed currency after confirmation.

Bank transfer fees, intermediary bank charges, currency conversion costs and payment processing fees will be allocated as disclosed before the transaction, where reasonably ascertainable.

3.6 Price Changes

A confirmed booking will not ordinarily be repriced unilaterally.

Prices may change when the client requests a revised itinerary, additional services, a tour extension, different travel dates or a change in accommodation or transportation.

Any material change in compulsory government charges, taxes or supplier costs will be explained before an adjustment is applied, subject to the original booking agreement and applicable law.

4. Tour Prices, Inclusions and Exclusions

4.1 Currency of Quotations

International tour quotations will ordinarily be issued in USD, while quotations for domestic Pakistani customers will ordinarily be issued in PKR.

Every quotation will clearly state:

• Total tour price and currency.
• Number of travellers covered by the quotation.
• Advance payment and remaining balance.
• Included and excluded services.
• Applicable additional charges and taxes, where known.
• Payment deadlines and accepted payment methods.
• Applicable cancellation and postponement conditions.

The accepted quotation will govern the specific services and prices booked, subject to these Terms & Conditions and applicable law.

4.2 Services Included

The tour price includes only the services expressly listed in the approved quotation or itinerary, which may include:

• Accommodation, where specified.
• Transportation, where specified.
• Meals, where specified.
• Tour leaders, guides or local guides, where specified.
• Sightseeing and activities expressly included in the package.
• Permits, entry tickets and other fees expressly listed as included.

4.3 Services Not Included

Unless specifically stated otherwise, the following are excluded:

• International and domestic airfare.
• Visa fees and visa processing charges.
• Personal expenses, shopping, laundry and minibar charges.
• Travel, medical and evacuation insurance.
• Optional activities and excursions.
• Meals, drinks and snacks not specified as included.
• Tips and gratuities.
• Additional accommodation caused by personal decisions or avoidable delays.
• Expenses arising from personal itinerary changes or missed departures.
• Additional permits, government fees or services not listed as included.

The approved quotation will determine the actual inclusions and exclusions for each booking.

5. Cancellation Policy — Cancellation by the Client

5.1 Cancellation Requests

All cancellation requests must be submitted in writing through the official email address or another officially designated communication channel of Adventure Planners Pakistan.

The request should include:

• Booking reference.
• Scheduled departure date.
• Names of the affected travellers.
• Reason for cancellation, where applicable.

The cancellation notice period will be calculated backward from the scheduled departure date using calendar days.

The date on which Adventure Planners Pakistan receives the written cancellation request will determine the applicable cancellation period. Requests received outside normal business hours may be recorded on the next business day.

A cancellation will be acknowledged in writing.

5.2 Standard Cancellation and Rebooking Schedule

Notice before scheduled departure	Cancellation and rebooking policy
More than 10 weeks (more than 70 days)	Clients may request booking changes without an additional company change fee, subject to availability, operational feasibility and supplier conditions.
7–10 weeks (50–70 days)	If cancelling, the client forfeits the 30% advance payment. Rebooking may be approved without an additional company rescheduling fee if the relevant suppliers accept the changes. Supplier charges or price differences may still apply.
4–7 weeks (28–49 days)	No booking changes or rebooking under the standard policy. No refund will ordinarily be provided for cancellation, subject to applicable law.
Fewer than 4 weeks (fewer than 28 days)	The full confirmed tour price is chargeable. The client remains liable for any unpaid balance, subject to applicable law.

The applicable period will be determined using the calendar-day ranges shown in brackets. A request received exactly 70, 49 or 28 days before departure will be classified according to these stated ranges.

5.3 Booking Changes More Than 10 Weeks Before Departure

Clients whose requests are received more than 10 weeks (more than 70 calendar days) before the scheduled departure date are eligible to request a booking change.

No additional company booking-change fee will ordinarily apply. All changes remain subject to availability, operational feasibility and acceptance by the relevant suppliers.

Any supplier amendment charges, price differences, government fees or additional costs resulting from the requested change will be communicated before the revised booking is confirmed.

Eligibility to request a booking change does not automatically entitle a client to a cash refund if the client chooses to cancel rather than amend the booking.

5.4 Cancellation and Rebooking Between 7 and 10 Weeks Before Departure

For cancellation or rebooking requests received between 7 and 10 weeks (50–70 calendar days) before the scheduled departure date, the following policy applies.

If the client cancels:

• The 30% advance payment will be forfeited, subject to applicable law and the agreed booking terms.
• The client will not ordinarily receive a refund of that advance payment.

If the client requests rebooking instead of cancellation:

• Adventure Planners Pakistan will check the requested new dates and changes with the relevant suppliers, including hotels, transport providers, guides and other service providers.
• Rebooking may be approved if the requested changes are operationally feasible and the relevant suppliers accept them.
• If rebooking is approved, no additional company rescheduling fee will ordinarily apply.
• Supplier amendment charges, seasonal price differences, government fees and other additional service costs may still apply. These will be communicated before the revised booking is confirmed.
• The client must accept any revised price and applicable additional costs in writing.

Rebooking is not guaranteed. If the relevant suppliers do not accept the changes or the requested dates are unavailable, the booking cannot be rescheduled on those terms. If the client then proceeds with cancellation, the 30% advance-payment forfeiture policy will apply, subject to applicable law.

The client must not consider the tour rescheduled until Adventure Planners Pakistan has issued written confirmation.

5.5 Cancellation or Changes Between 4 and 7 Weeks Before Departure

For requests received between 4 and 7 weeks (28–49 calendar days) before departure:

• No booking changes or rebooking will be permitted under the standard company policy.
• No refund will ordinarily be provided if the client cancels.
• The client remains subject to the payment obligations applicable to the confirmed booking, including the remaining balance if it has become due.

This policy reflects advance commitments to accommodation providers, transport operators, guides, permits and other service providers. Any remedy required by applicable law will remain available.

5.6 Cancellation Fewer Than 4 Weeks Before Departure

If a client cancels fewer than 4 weeks (fewer than 28 calendar days) before departure, the full confirmed tour price is chargeable.

If the client has paid the full tour price, no refund will ordinarily be provided under the standard company policy.

If the client has paid only part of the tour price, the client remains liable for the outstanding balance, subject to applicable law and the enforceability of the agreed booking terms.

This policy reflects the company's advance commitments and the limited time available to recover or resell reserved services.

5.7 Calculation of Cancellation Charges

Unless otherwise specified in the confirmed quotation, cancellation charges will be calculated against the total confirmed tour price.

The treatment of advance payments, outstanding balances and separately disclosed supplier charges must be stated clearly in the booking confirmation.

Any separately disclosed supplier deduction must be supported by the relevant supplier terms or actual non-recoverable commitments. The same cost will not be deducted twice.

The cancellation policy and any separate charges will be applied consistently and in accordance with applicable law.

5.8 Flights, Permits and Other Third-Party Services

Airline tickets, visa fees, special permits, expedition bookings, event tickets and other third-party services may have separate cancellation, amendment and refund conditions.

Where these conditions differ from the standard tour policy, they will be communicated before the service is booked.

Changes to third-party services are subject to the relevant supplier's approval. Any additional charges must be communicated before a change is confirmed and must comply with applicable law.

5.9 No-Show or Late Arrival

A traveller who fails to arrive at the agreed departure point at the scheduled time without notifying Adventure Planners Pakistan may be treated as a no-show.

The traveller may lose the right to join the scheduled departure. Refunds for unused services will be assessed under the booking terms, applicable supplier conditions and law.

Travellers anticipating a delay should contact the company as soon as possible. Reasonable assistance may be provided, but additional transportation, accommodation or rescheduling costs may apply.

5.10 Partial Cancellation or Reduction in Group Size

If one or more participants cancel while the remaining group continues, the applicable cancellation terms will apply to the affected participants.

Where the tour price depends on a minimum group size, the per-person price for the remaining participants may change. Any revised price will be communicated before the remaining travellers are asked to accept it.

6. Postponement and Rescheduling Policy

6.1 Client-Requested Postponement

A client wishing to postpone or reschedule a confirmed tour must submit a written request as early as possible.

All postponements are subject to:

• The applicable booking-change period in Section 5.
• Availability of the requested new dates.
• Availability of hotels, vehicles, guides and other services.
• Supplier amendment and cancellation conditions.
• Seasonal price differences.
• Government fees, permits and other applicable charges.
• Written approval from Adventure Planners Pakistan.

Postponement is not automatic and is subject to the restrictions stated in the cancellation policy.

6.2 Requests More Than 10 Weeks Before Departure

Clients may request booking changes more than 10 weeks (more than 70 days) before departure.

No additional company booking-change fee will ordinarily apply, subject to availability, supplier acceptance and operational feasibility.

Any supplier charges, price differences, government fees or additional service costs will be disclosed before the revised booking is confirmed.

6.3 Requests Between 7 and 10 Weeks Before Departure

For requests received between 7 and 10 weeks (50–70 days) before departure, Adventure Planners Pakistan will check the requested changes with the relevant suppliers.

Rebooking may be approved without an additional company rescheduling fee if the relevant suppliers accept the changes and the company confirms the revised arrangements in writing.

Supplier charges, price differences, government fees and additional service costs may still apply. If rebooking is not approved and the client elects to cancel, the 30% advance-payment forfeiture rule in Section 5.4 will apply, subject to applicable law.

6.4 Requests Between 4 and 7 Weeks Before Departure

Under the standard policy, booking changes or rebooking will not be permitted between 4 and 7 weeks (28–49 days) before departure.

If the client cancels during this period, no refund will ordinarily be provided, subject to applicable law.

6.5 Requests Fewer Than 4 Weeks Before Departure

Requests made fewer than 4 weeks (fewer than 28 days) before departure are subject to the full-tour-price cancellation rule and any applicable legal requirements.

No change or postponement should be considered confirmed unless Adventure Planners Pakistan has approved it in writing.

6.6 Revised Tour Price

A rescheduled tour may have a different price because of seasonality, accommodation availability, transportation costs, government fees, permits or changes to the itinerary.

The revised quotation will identify any additional payment required or credit available.

A revised booking will be confirmed only after the client accepts the new dates, price and payment arrangements in writing.

6.7 Transfer of Booking to Another Person

A client may request to transfer a booking to another traveller by submitting a written request.

Approval is subject to the applicable booking-change period and the requirements of Adventure Planners Pakistan and the relevant suppliers.

The replacement traveller must satisfy applicable identification, visa, permit, eligibility and safety requirements. Airline tickets, hotel reservations, permits and other services may not be transferable.

Any additional costs will be communicated before the transfer is finalized.

7. Cancellation or Postponement by Adventure Planners Pakistan

7.1 Cancellation by the Company

Adventure Planners Pakistan may cancel a tour if it becomes unsafe, unlawful or impractical to operate, or if exceptional circumstances prevent the scheduled tour from proceeding.

Where we cancel a tour for reasons within our reasonable control and not attributable to the client, we will offer a full refund of payments received for the cancelled tour or another alternative mutually agreed upon by the client.

If the client accepts an alternative tour with a different price, the price difference will be settled transparently.

7.2 Cancellation Due to Exceptional Circumstances

If a tour is cancelled or materially disrupted due to circumstances beyond our reasonable control, we will assess the available options, which may include:

• Rescheduling the tour.
• Offering an alternative itinerary.
• Providing a credit for future travel.
• Refunding recoverable amounts after accounting for substantiated non-recoverable costs, where permitted by applicable law.

The available options will depend on the circumstances, supplier terms, services already delivered and applicable legal requirements.

7.3 Minimum Group Size

Where a group departure requires a minimum number of participants, that requirement will be communicated before booking confirmation.

If the minimum is not achieved, we may offer an alternative departure, revised itinerary, mutually agreed price adjustment or cancellation with an appropriate refund in accordance with the booking terms and applicable law.

7.4 Material Changes Before Departure

If a major change becomes necessary before departure, we will notify the client and explain the reason.

Where a change materially affects the agreed tour, we will provide reasonable alternatives and explain any applicable price adjustment, credit or refund.

8. Itinerary Changes During a Tour

Adventure Planners Pakistan will make reasonable efforts to operate tours according to the confirmed itinerary. However, travel conditions in Pakistan, particularly in mountainous and remote areas, can change quickly.

Changes to departure times, routes, accommodation, activities or overnight stops may become necessary due to:

• Severe weather, snowfall, rain, flooding or landslides.
• Road closures, bridge damage or unsafe driving conditions.
• Security advisories, government orders or permit restrictions.
• Flight delays, cancellations or changes in airline operations.
• Health emergencies or other safety concerns.
• Supplier unavailability or circumstances beyond reasonable control.

Where practical, we will provide an alternative arrangement of comparable value and purpose.

No specific attraction, wildlife sighting, weather condition or activity can be guaranteed where external conditions affect availability or safety.

Where an included paid service is not delivered, we will assess whether a replacement, credit or proportionate refund is appropriate, taking account of the reason, services already delivered, recoverable supplier amounts and applicable law.

Changes made solely for convenience will not be treated as emergency changes without reasonable justification.

9. Child Policy for Tours

This policy establishes the standard age-based pricing categories for tours offered by Adventure Planners Pakistan. The applicable child rate and any included services must be stated in the relevant tour itinerary or written quotation.

9.1 Infant Policy — Under 2 Years

Children under 2 years of age are classified as infants and travel free of charge under the standard Adventure Planners Pakistan tour pricing policy.

The free infant policy applies to the tour price. Separate costs may apply if an infant requires a dedicated seat, separate bed, cot, meals, tickets, special transportation or other paid services. Any mandatory supplier or government charge will be disclosed before the booking is confirmed wherever it can reasonably be identified.

Parents or guardians must inform Adventure Planners Pakistan of the infant's age and any specific requirements at the time of booking.

9.2 Child Policy — 2 Years to Under 10 Years

Children who are 2 years old or older but have not yet reached their 10th birthday are classified as children.

Child charges will be applied according to the specific tour itinerary, package or written quotation. The child rate may vary depending on the destination, accommodation, transportation, meals, activities, tickets and other services included in the tour.

Clients should review the child price stated in the relevant itinerary or quotation before confirming their booking. If no child rate is stated, Adventure Planners Pakistan will confirm the applicable price in writing before accepting the booking.

9.3 Adult Pricing — 10 Years and Above

Travellers who are 10 years of age or older are charged the full adult tour price, unless a specific written offer or tour package expressly states otherwise.

9.4 Age Verification

Age is determined by the traveller's age on the first day of the tour, unless a specific supplier, airline, government authority or activity operator applies a different age-determination rule.

Adventure Planners Pakistan may request a passport, birth certificate or other reasonable evidence of age to verify eligibility for infant or child pricing.

If the declared age is incorrect, the client may be required to pay the applicable price difference or arrange an alternative service, subject to supplier requirements and applicable law.

9.5 Parental or Guardian Supervision

Children under 18 must ordinarily travel with a parent, legal guardian or another responsible adult authorized by the parent or guardian.

The accompanying adult is responsible for the child's supervision, conduct and compliance with safety instructions.

Where a child travels with an adult who is not their parent or legal guardian, we may request written parental authorization and any additional documentation required by the relevant authorities or service providers.

We may decline an arrangement where appropriate supervision or authorization cannot be established.

9.6 Accommodation for Children

Child accommodation is subject to hotel policies, room occupancy limits and availability.

Parents must specify whether a child requires a separate bed, an extra bed, a cot or shared accommodation.

A child travelling free of charge under the infant policy is not automatically entitled to a separate bed, seat or other separately chargeable service.

Sharing a room with parents does not automatically include an extra bed or additional bedding. Any applicable charge will be included in the quotation where known.

If an extra bed is unavailable or prohibited by the accommodation provider, an alternative arrangement will be discussed with the client.

9.7 Transportation and Child Safety

Parents or guardians must disclose the ages of all children when booking.

A separate seat or child restraint may be required depending on the vehicle, transport provider, journey and applicable safety requirements. Such equipment must be requested in advance and is subject to availability.

Children must remain under adult supervision during transportation, sightseeing stops and outdoor activities.

9.8 Trekking, Hiking and Adventure Activities

Some activities may be unsuitable for infants, young children or participants below a specified minimum age.

Age limits may apply to high-altitude trekking, demanding hikes, mountaineering, rafting, camping, off-road journeys and other adventure activities.

Parents or guardians must assess the child's ability to participate and follow the guidance of the tour leader or activity operator.

Adventure Planners Pakistan may refuse participation in an activity where the child's age, physical ability, weather conditions or safety circumstances make participation inappropriate.

Where possible, a suitable alternative will be offered. Any price adjustment will depend on the services originally included and the circumstances of the change.

9.9 Child Medical and Dietary Needs

Parents or guardians must inform us in advance of any relevant medical, mobility, dietary or other support requirements affecting the child's participation.

Parents are responsible for bringing necessary personal supplies, prescribed medicines and suitable clothing or equipment.

We may recommend an alternative activity or itinerary where the original arrangement presents a material safety concern.

9.10 Child Cancellation and Refunds

Unless a specific package states otherwise, the standard cancellation policy applies to child bookings as well as adult bookings.

If a child cannot travel, cancellation of the child's accommodation, transportation, activities or other reserved services will be assessed under the applicable booking and supplier conditions.

A child's cancellation does not automatically cancel the entire family booking unless the remaining arrangement cannot reasonably proceed.

10. Traveller Responsibilities

Every traveller is responsible for:

• Providing accurate booking and identification information.
• Carrying valid identification and required travel documents.
• Obtaining the necessary visas, permissions and entry clearances unless expressly included in the booking.
• Arriving at the agreed departure point on time.
• Following reasonable safety instructions issued by the guide, driver or tour leader.
• Respecting local laws, customs, communities, cultural sites and the environment.
• Maintaining appropriate conduct toward other travellers, staff and local residents.
• Paying for personal expenses, damages or additional services properly chargeable to them.
• Informing us promptly of an emergency, accident, illness or significant change affecting participation.

A traveller who behaves unlawfully, threatens others, damages property or repeatedly disregards essential safety instructions may be removed from an activity or tour where reasonably necessary.

Any resulting unused services or additional expenses will be handled according to the circumstances, booking terms and applicable law.

11. Health, Fitness and Adventure Travel Risks

Certain tours involve physical exertion, uneven terrain, high altitude, remote locations, variable weather and limited access to medical facilities.

Travellers should review the physical demands of the selected tour before booking and seek appropriate professional medical advice if they have concerns about their ability to participate.

Clients must disclose relevant limitations or support requirements that materially affect the safe delivery of the booked activity.

Adventure Planners Pakistan may recommend an alternative activity or decline participation in a specific activity where there is a reasonable safety concern.

Travellers must comply with safety instructions issued by guides, drivers and activity operators. No tour can eliminate all risks associated with outdoor or adventure travel.

12. Travel Insurance and Personal Belongings

We strongly recommend that all travellers obtain suitable travel insurance before departure.

Depending on the tour, coverage should include medical treatment, emergency evacuation, repatriation, personal accident, trip cancellation, travel interruption and adventure activities such as trekking or mountaineering where applicable.

Travellers should verify that their policy covers the destination, altitude and activities included in their itinerary.

Clients are responsible for their passports, cash, electronic devices, luggage, valuables and personal belongings.

Any loss, theft or damage should be reported promptly so that reasonable assistance can be provided. Responsibility for loss or damage will be determined under applicable law and the circumstances of the incident.

13. Accommodation, Transportation and Third-Party Suppliers

Accommodation, transportation, domestic flights, restaurants, guides and activity services may be provided by independent suppliers.

Adventure Planners Pakistan will make reasonable efforts to arrange the services described in the confirmed itinerary.

Where a specified hotel, vehicle or service becomes unavailable, we may propose a reasonable alternative of comparable standard, subject to the circumstances and applicable booking terms.

If the alternative materially differs from the confirmed service, we will explain the difference and any appropriate price adjustment or remedy.

Third-party services remain subject to their disclosed conditions, including airline ticket rules, hotel cancellation policies and activity-specific restrictions.

Nothing in this section excludes responsibility that Adventure Planners Pakistan has under applicable law for its own acts, omissions or contractual obligations.

14. Domestic Flights, Visas, Permits and Government Approvals

14.1 Domestic Flights

Domestic flights are subject to airline schedules, operational conditions, baggage allowances and ticket-specific change or cancellation rules.

Flight delays, diversions or cancellations may affect the itinerary. We will provide reasonable assistance with alternative arrangements where possible.

Additional costs and refund entitlements will depend on the circumstances and applicable airline conditions.

14.2 Visas and Entry Requirements

Travellers are responsible for holding valid travel documents and meeting applicable entry and immigration requirements.

Where Adventure Planners Pakistan provides visa assistance, an invitation letter or supporting documentation, this service does not guarantee visa approval or admission into Pakistan.

Final decisions rest with the relevant authorities.

Government fees and third-party charges already incurred may be non-refundable, subject to applicable rules and the conditions disclosed before payment.

14.3 Permits and NOCs

Certain destinations and activities may require permits, registrations, permissions or No Objection Certificates (NOCs).

Where permit processing is included in the quotation, we will explain the service being provided and any relevant requirements.

Approval, processing time and continued validity may depend on government departments and other authorities.

If a required approval is refused or a destination becomes inaccessible, we will discuss reasonable alternatives and applicable financial arrangements.

15. Force Majeure and Events Beyond Reasonable Control

A force majeure event means an exceptional circumstance beyond the reasonable control of the affected party that prevents or materially disrupts the performance of the tour.

Examples may include:

• Earthquakes, floods, landslides and other natural disasters.
• Severe weather, heavy snowfall or unsafe road conditions.
• Government restrictions, border closures or mandatory evacuations.
• War, civil unrest, terrorism or serious security threats.
• Epidemics, public health emergencies or legally imposed restrictions.
• Major transport disruptions or other exceptional events beyond reasonable control.

Where such an event occurs, Adventure Planners Pakistan will take reasonable steps to protect travellers and reduce disruption.

Depending on the circumstances, we may alter the itinerary, suspend an activity, arrange alternative transportation, postpone the tour or cancel affected services.

The financial consequences will be assessed based on services already delivered, recoverable supplier payments, actual non-recoverable costs, booking terms and applicable law.

We will communicate material changes as promptly as reasonably possible. This clause does not automatically eliminate a client's right to a refund or other remedy under applicable law.

16. Complaints and Service Concerns

Clients should report any concern about a service to the tour leader or Adventure Planners Pakistan as soon as reasonably possible so that an opportunity to resolve the matter is available during the tour.

If the issue cannot be resolved during the tour, the client should submit a written complaint containing:

• Booking reference and tour dates.
• Description of the concern.
• Relevant photographs, receipts or other supporting evidence, where available.
• The outcome or remedy being requested.

We will review complaints fairly and respond within a reasonable period.

Where a refund is approved, the amount and processing arrangements will be communicated to the client.

Refunds will ordinarily be made through the original payment method where practicable, subject to verification and applicable payment-provider requirements.

17. Privacy and Use of Personal Information

Adventure Planners Pakistan may collect and use personal information necessary to process bookings, arrange accommodation and transportation, prepare permits, communicate with travellers and provide the agreed services.

Information may be shared with relevant suppliers or authorities where reasonably necessary for the booking, required by law or otherwise permitted under applicable privacy rules.

Clients should avoid sending unnecessary sensitive personal information through unsecured communication channels.

Personal information will be handled in accordance with applicable law and any published company privacy policy.

18. Website Information and Errors

We make reasonable efforts to ensure that our website, brochures, itineraries, photographs and other promotional materials are accurate.

Photographs and descriptions may be illustrative and cannot guarantee exact weather, scenery, room views, wildlife sightings, road conditions or activity availability.

If a material error is identified in a quotation or published description, we will explain the issue and discuss the appropriate correction before proceeding with any materially affected service.

The confirmed quotation and itinerary will govern the specific services booked, subject to these Terms & Conditions and applicable law.

19. Limitation of Liability

Adventure Planners Pakistan will perform its contractual obligations with reasonable care and in accordance with applicable law.

To the extent permitted by law, we are not responsible for losses arising solely from events beyond our reasonable control, a traveller's own breach of these terms or independent supplier failures for which we are not legally responsible.

Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable liability arising from negligence, fraud, wilful misconduct or failure to provide services as legally required.

Nothing in this policy removes a traveller's mandatory statutory rights.

20. Amendments to These Terms & Conditions

Adventure Planners Pakistan may update these Terms & Conditions when operational requirements, supplier arrangements or applicable laws change.

The version applicable to a confirmed booking will be the version incorporated into that booking, together with any subsequently agreed changes.

Material amendments will not automatically apply retrospectively to an existing booking without an appropriate legal or contractual basis.

Clients should review the relevant terms before confirming a new reservation.

21. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of Pakistan.

The parties will first make reasonable efforts to resolve disputes through direct communication and good-faith negotiation.

If a dispute cannot be resolved informally, either party may pursue remedies available through the competent courts or other legally authorized dispute-resolution mechanisms in Pakistan.

Nothing in this section prevents a consumer from exercising a mandatory right or remedy available under applicable law.

22. Contact and Official Communication

For bookings, amendments, cancellations, postponements, refund requests or complaints, clients should use the official contact details provided on the Adventure Planners Pakistan website or in their booking confirmation.

All cancellation and postponement requests should include the booking reference and relevant tour dates.

Clients should retain their booking confirmation, payment receipts, approved itinerary and written correspondence until the tour and any related refund or complaint have been concluded.

23. Final Acknowledgement

By confirming a booking with Adventure Planners Pakistan, the client acknowledges that they have reviewed these Terms & Conditions, understand the payment, cancellation and booking-change arrangements, have disclosed relevant information about participating children and travellers, and agree to comply with the reasonable safety and operational requirements applicable to the selected tour.

Adventure Planners Pakistan remains committed to providing professional travel services, communicating material changes transparently and treating clients fairly in accordance with the agreed booking terms and applicable law.

Adventure Planners Pakistan
Website: adventureplanners.net